You can request a return or replacement in the following cases:

• You received the wrong item (not what you ordered).
• The product is defective or damaged.
• You are not satisfied and the product is still in sealed, unused condition.

• Returns or replacements are eligible within 7 days of delivery.
• Damaged or defective items must be reported within 24 hours of delivery (with photos/videos).
• Requests raised after these timelines may not be accepted.

Get in touch with us to initiate a return or refund:

When you contact us, please provide:

• Your Order Number
• A short description of the issue
• Clear photos or videos of the product and packaging

• For approved returns, we will send you a prepaid shipping label via email.
• Please pack the product securely in its original packaging to avoid damage in transit.

• For defective, damaged, or wrong items — Audrixs covers the return shipping cost.
• For other reasons (change of mind, not satisfied but sealed) — return shipping may be borne by the customer, depending on the case.
• This will be clearly communicated when we approve your return request.

To be eligible for a return, the product must:

• Be in unused condition (except in case of defects).
• Be in the original packaging.
• Include all accessories, manuals, cables, and warranty cards.
• Not be physically damaged, burnt, or tampered with due to improper use or installation.

• Once we receive the returned item, our team will inspect it thoroughly.
• We will notify you whether the return is approved or rejected based on condition and the issue reported.
• If approved, we will proceed with a refund or replacement as per your request and policy eligibility.

• Approved refunds are processed to the original payment method (bank, card, UPI, wallet, etc.).
• We typically initiate refunds within 1–2 business days after the return is approved.
• Your bank or payment provider may take additional time to reflect the amount in your account.
• In some cases, we may offer store credit if requested or if the payment method requires it.

If you prefer a replacement instead of a refund:

• We will arrange a replacement of the same product once the returned item passes inspection.
• If the product is out of stock, we will offer an alternative product or a refund, as per your choice and availability.

• All products come with manufacturer warranties as per brand terms. Please refer to the warranty card or brand website for detailed coverage.
• Our technical support team can assist with setup, basic troubleshooting, and guidance before you decide to return a product.
• In many cases, configuration or setup support can resolve issues without needing a return.